THE DIFFERENCE BETWEEN HOSTING AND ENCHANTING
Designing unique experiences
that transform each check-out
into new reservations
Analysis and Action Plan for your accommodation FREE OF CHARGE
IT IS 7 TIMES MORE EXPENSIVE
TO ATTRACT A NEW GUEST
THAN TO SELL AGAIN
TO AN EXISTING ONE
91%
of dissatisfied guests never come back and don't tell anyone.
22
people is the average number of persons with whom a dissatisfied customer shares his or her experience.
70%
of the guest experience is based on how they are treated.
Today's experiences are tomorrow's reservations
What experiences are you investing in?
STANDARD
STAYS
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Google ads expenses and platform commissions
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They forget the name of the hotel
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They never come back
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No mentions on social media
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No referrals
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Back to spending on advertising
WOW
STAYS
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Direct booking (100% of revenue)
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They remember the name of the hotel
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They book their next stay before they leave
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They share photos on social networks
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They recommend it to friends and colleagues
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They do free word of mouth marketing
Designing the big difference in guest satisfaction
We can help you in these areas
Pre-check-in strategies
It allows you to optimize resources, personalize services and create an emotional connection before the guest arrives.
Actions during the stay
Improve their satisfaction, optimize their accommodation operations and maximize additional revenue opportunities.
Strategies to get them back
Generate positive reviews and recommendations, future direct bookings and reduce dependence on intermediary channels.
Graphic Design
From branding, brochures, menus to signs and posters, we create all the visual material your accommodation needs.
Web Design
Your website is not an online brochure, it is your best salesperson. We help you attract traffic and convert visitors into guests.
Social Media
Don't settle for likes. We help you build an online community that will advocate for your brand and recommend it to their friends.
Hotel Positioning
We help you position your brand in the most important place, in the minds of your guests. We find what sets you apart from the rest.
Hotel Branding
Be remembered for price or experience? Your brand is a promise and we help you build it.
Hotel Marketing
Turn visitors into guests and guests into fans with strategies that actually work, all year long.
Getting started today
How we implemented it
IMMEDIATE ACTIONS
Audit all guest touchpoints to find customed opportunities.
Create a local experiences program.
Develop emotional intelligence training for staff.
Implement a guest preference tracking system.
LONG TERM STRATEGIES
Build a network of local partners.
Create distinctive experiences unique to your property.
Develop a culture of anticipatory service.
Establish feedback loops for continuous improvement.
MEASURING SUCCESS
Guest satisfaction scores and reviews.
Repeat booking rates.
Premium pricing power.
Staff retention rates.
FILL HEARTS,
TO FILL ROOMS
(within budget)
Five-star hotels are not just about marble lobbies and designer furniture.
The true essence of luxury hospitality lies in creating unforgettable emotional connections with guests - and this does not always require million-dollar budgets.
ANTICIPATION
Read guests' needs before they express them.
CUSTOMIZATIONS
Making every guest feel uniquely valued.
CONSISTENCY
Deliver excellence in every interaction.
Questions and Answers
What, How and How Much?
Specifically, what do we offer you?
To have more guests and have them willing to return, copying the strategies of 5 star hotels.
Paying much less... (the cost of our subscription is equivalent to 3-7 nights of accommodation in a double room at your accommodation depending on the plan chosen)
How do we help you?
We analyze the current state of your accommodation, we analyze your competitors and we develop strategies with direct and concrete actions, using graphic design, web, social networks and the design of guest experiences, all unified by a positioning that distinguishes you from the rest.
Why is WOWGuests better?
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Because you don't have to pay for Google ads and commissions on web platforms to get new bookings.
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Because by improving your guests' stay, they are the ones who recommend you and come back.
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Because all the improvements are for accommodation. And when you are better, you don't compete.
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Because these are the same things that large hotel chains do, after having invested a lot of money.
And if you already have someone who does something like this for you...
If you already have a graphic designer, web designer, or someone who handles social media, perfect! You can hire the Essential or Evolution Plan, which includes strategies, tips, and advice, and the designs are still done by your staff, but now aligned under a clear and distinctive positioning.
Which plan is right for me?
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ESSENTIAL PLAN: If you have a graphic and/or web designer, social media manager and can implement one strategy at a time (due to budget and/or lack of staff to assist you).
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EVOLUTION PLAN: If you have to hire a graphic and/or web designer, social media designer, and someone who does marketing campaigns every time you need something, you need to improve your bookings.
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TRANSFORMATION PLAN: If you don't have a designer, social media manager and you do everything yourself as best you can and you need someone to take care of EVERYTHING.
And if it doesn't work...
We're so confident it works, you can cancel your subscription at any time (there's no contract). And if after the first month you don't see any improvement, we'll give you your money back.
Do you have any other questions? Contact Us